A conversational AI experience built for banking. Guide customers, complete tasks, and escalate to agents with context — all in an RBC-branded flow.
Demo only — please don’t enter real account numbers or passwords.
Handles banking requests using natural, human-like dialogue for improved RBC customer satisfaction.
Safely verifies identity with multiple security layers and compliance with Canadian financial standards.
Supports complex banking processes such as card management, transfers, and inquiries in one flow.
Transitions customers to RBC Advisors with full context for faster resolution and continuity.
Solutions Engineer – Canada
Hi Team! My name is James and I am RBC’s dedicated specialist for the CCaaS initiative. If you're stuck, have questions, need a hand, or want to see a guided demo, I'm just an email away. Please do not hesitate to reach out!
NICE announced the acquisition of Cognigy, a leading conversational AI provider. This move accelerates our mission to deliver an AI-first customer experience, empowering enterprises with next-generation automation and intelligent virtual agents.
Together, NICE and Cognigy strengthen our position as the leader in CX AI, helping organizations scale digital conversations and elevate customer engagement.
